Privacy
Privacy
Last updated: [PUBLICATION_DATE]
Who is responsible
[OPERATOR] is responsible for the personal information used to operate this website and respond to enquiries about Richard’s independent UW Partner business. Contact: [EMAIL] or [BUSINESS_ADDRESS].
When you contact Richard
We use your name, contact details and message to answer your enquiry and arrange conversations you request. Our lawful basis is our legitimate interest in responding to enquiries about the business. We need a way to reply if you want an answer. Other information is optional.
Your enquiry goes to Richard. If another person would be better placed to help, Richard will check that you are happy for him to introduce you before passing your details on. An enquiry does not automatically add you to an ongoing marketing list.
You can object to this use of your information and ask us to stop contacting you at any time.
People featured on the website
We use contributors’ approved names, descriptions, images, voices and stories with their consent. Where material includes health information, we obtain separate explicit consent for its use. Contributors can withdraw by contacting us. We will arrange prompt removal from the website and address the remaining copies. Withdrawal does not affect earlier lawful use. Public material may have been copied by others.
Virtual Richard
Virtual Richard matches questions to fixed answers on your device. Nothing typed into it is sent or stored. Details you separately submit through the enquiry form are handled as described above.
Providers and technical information
Jamie Button, trading as Simply Button Solutions, builds and maintains the site and processes site information on our instructions. Cloudflare provides [ACTUAL_HOSTING_AND_DELIVERY_SERVICES]. [ENQUIRY_AND_EMAIL_PROVIDERS] handle enquiry delivery and storage. [OTHER_ACTUAL_PREPARATION_OR_STORAGE_PROVIDERS_AND_PURPOSES_IF_USED].
These services may process connection and security information, including IP addresses, request times and browser details, to deliver and protect the website. We use necessary technical information for our legitimate interests in operating and securing the service. Information may also be used or disclosed where necessary to meet a legal obligation or handle a legal claim.
Some processing takes place outside the UK: [ACTUAL_COUNTRIES_OR_RELEVANT_DESTINATIONS]. We rely on [APPLICABLE_UK_ADEQUACY_ARRANGEMENT_OR_TRANSFER_SAFEGUARDS]. Contact us for details or a copy of the relevant safeguards.
How long information is kept
Enquiries that do not develop into an ongoing relationship are normally deleted six months after the last meaningful contact. Where a relationship continues, we retain the records needed to administer it and explain any additional uses.
Contributor material is kept while used for the agreed purpose, unless consent is withdrawn sooner. Minimal permission and business records may be retained where necessary to demonstrate permissions or deal with legal claims. Such retention must have a lawful basis; health content is not kept merely because a dispute is hypothetically possible.
Technical logs are retained for [ACTUAL_PERIOD_OR_CRITERION]. Deleted material in backups or version histories is put beyond ordinary use and expires within [ACTUAL_MAXIMUM_PERIOD]. Records needed for a legal obligation or a specific dispute may be retained for the necessary period.
Optional analytics
If you accept analytics, we use Google Analytics 4 to understand visits and improve this website. It uses cookie identifiers and information such as pages viewed, visit times, device/browser details and approximate location to produce usage reports. The provider is [ACTUAL_GOOGLE_ENTITY]. We do not send enquiry contents, typed questions or contributor video content to Analytics.
Our lawful basis for this optional processing is your consent. You can reject analytics or withdraw consent at any time using Analytics choices. Withdrawal stops future collection and does not undo earlier lawful processing.
Analytics cookies and storage: [ACTUAL_NAMES_PURPOSES_AND_LIFETIMES]. Analytics data retention: [ACTUAL_PERIODS_OR_CRITERIA_INCLUDING_RELEVANT_RESET_BEHAVIOUR].
We remember your analytics choice on your device for [CONFIRMED_CHOICE_PERIOD], solely to respect that choice. Other cookies or browser storage used by the site: [ACTUAL_NAMES_PURPOSES_LIFETIMES_OR_CONFIRMED_NONE].
Your rights
Depending on the circumstances, you can ask to access, correct or delete your information, restrict its use or receive a portable copy. You can withdraw consent where we rely on it.
You can object to processing based on legitimate interests, including asking us to stop contacting you. Contact [EMAIL].
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.