CHANNEL 02Clip comingI asked Richard the awkward questions first. He answered every one, then rang me the week I nearly stopped.
On air
Richard
Ask me the awkward one first. I would rather you did.
His answers appear here, as subtitles, the way they do on the rest of the site.
Channel 01 · His story
For eight years it was me, a van and my tools.Early starts, late finishes, quoting in the evenings, invoices at night.
Then he said yes, and did nothing.PLACEHOLDER. Three years between saying yes and starting properly.
He put the tools down for good.PLACEHOLDER. What changed, in his own words.
Watch his storyVirtual Richard
These are Richard’s own answers, written down, so pick the awkward one first if you like.
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Ordinary people. Different backgrounds. Real stories.
People at different stages, on purpose. Each person gets a clip, a few lines in their own words, and the story of what changed. Ages appear only where the person has agreed.
CHANNEL 02Clip comingI asked Richard the awkward questions first. He answered every one, then rang me the week I nearly stopped.
CHANNEL 03Clip comingI check figures for a living. Richard never dressed his up, and that is why I listened.
CHANNEL 04I help families for a living and had nothing left over for mine. Richard showed me how to fit this round the school run, not the other way about.
CHANNEL 05Clip comingThirty years in IT and no intention of retiring quietly. I have heard every pitch there is; this one came with a real person who picked up the phone.
CHANNEL 06Clip comingTerm time leaves nothing over. Richard’s plan was an hour a night, and he meant an hour.
CHANNEL 07Clip comingTheir words to come.
CHANNEL 08Clip comingTheir words to come.
What people say
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He rang me at half nine on a Sunday because I’d gone quiet. Nobody else would have noticed.
I check figures for a living. Richard never dressed his up, and that is why I listened.
Twelve years he did our electrics. When he told me he’d stopped, I asked why, and then I asked how.
I said no twice. He didn’t push. The third time, I rang him.
I help families for a living and had nothing left over for mine. He showed me how to fit this round the school run.
He’s the only person who has ever told me what not to do first.
I’ve known Rich since school. He was the one who turned up. Still is.
Straight answers. I asked him the awkward one and he laughed and answered it.
My mum joined his team at sixty-three. He treated her exactly the same as the twenty-somethings.
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These are stand-in quotes in the shape the real ones will take: a photo, first name, age, job title, and one thing that actually happened.
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Richard’s own words to follow.
Answers supplied by Richard, matched to your question on this device. Nothing you type here is sent or stored. Contact Richard if you need a personal reply.
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